Whether you’re a landlord or property manager, there’s no better way to enhance your reputation and grow your business than by managing properties successfully. But how do you do that? I’ll walk you through the basics in my next blog post to show you exactly how I manage my own properties.
Be A Good Listener
Have you ever been to a restaurant where the server is talking about how great their day was and the tips are going to make up for it? We’ve all been there. It’s kind of like that. If you want to be a good landlord, be a good listener.
A landlord should be mindful of what their tenants are saying, especially if they are paying attention to the property’s upkeep and maintenance. This will help them feel more comfortable with the situation and also help avoid any misunderstandings that might arise between them as well.
Learn About The Tenants In Your Building And Their Needs
Do you know what your tenants need? Are they getting the services they expect? Do they have trouble with the property manager? Is there a building problem that’s affecting their quality of life?
A good property manager will have an understanding of the needs of their tenants, and will take steps to meet those needs, according to Charles Kirkland. If a tenant is struggling with something, it’s important to know how to address it. And if there’s a problem in your building or with your property manager, it’s important to know how to address that as well.
Don’t Place Demands On Your Tenants, But Be Sure To Communicate Clearly
In order to do that, though, you have to know how to communicate clearly.
That means making sure that you’re clear about what you expect from your tenants and how you want them to behave when they’re on the property. If you don’t communicate those expectations clearly, then your tenants will be able to act on their own without having any idea what they should do in order to keep things running smoothly.
So make sure that you tell them exactly what they need to do in order for everything to go smoothly—and make sure that they know exactly what’s expected of them if something goes wrong, says Charles Kirkland!
Use Tenant Feedback As A Way Of Learning More About How To Improve Your Services
There’s no better way to do this than through tenant feedback. When you ask tenants how they’re doing with their experience at your property, they’ll be able to tell you what they like and what they dislike, which can help you understand if improvements need to be made.
It’s also helpful to listen to the things tenants say when they give you feedback. For example, if someone mentions that the carpet in their unit is dirty or needs shampooing, take note of this information so that when you clean carpets or shampoo floors as part of your maintenance program in future weeks or months, you’ll know exactly what needs attention first!